✨ The Role in One Sentence

Ocumeda is looking for a bilingual German and French Customer Success Management Intern to support the Customer Success team and improve customer satisfaction.

📋 What You'll Likely Do

• 40%: Support the Customer Success Team in managing customers/patients.

• 30%: Answer customer inquiries via email and occasionally by phone.

• 30%: Assist in analyzing and optimizing customer processes and experiences.

🧑‍💻 Profiles Doing This Job

• High Priority: Student in Business Administration, Communication, Education, Languages, or related field.

• High Priority: Excellent German and French language skills.

• High Priority: Strong communication skills and enjoyment of customer contact.

📈 How This Role Will Look on Your CV

• Supported customer success management in a tele-ophthalmology scale-up.