✨ The Role in One Sentence

Maven Clinic is seeking a Senior Associate, Platform Operations to administer and optimize our Member Experience platforms, primarily Zendesk.

📋 What You'll Likely Do

• 50%: Own the daily administration of support tools, including Zendesk Support, QA, and Workforce Management.

• 30%: Troubleshoot technical issues with support tooling reported by Operations and cross-functional teams.

• 20%: Provide support on large-scale implementation and improvement projects.

🧑‍💻 Profiles Doing This Job

• High Priority: 2-4+ years of experience in Zendesk administration.

• High Priority: Strong working knowledge of the Zendesk Platform.

• High Priority: Excellent problem-solving skills with a strong technical aptitude.

📈 How This Role Will Look on Your CV

• Administered and optimized Zendesk platform in a fast-paced, high-growth environment.