✨ The Role in One Sentence

Tide is looking for a Social Media Associate with German language skills to provide excellent customer experience and support to German-speaking members.

📋 What You'll Likely Do

• 40%: Handle member queries and feedback on social media and review channels.

• 30%: Investigate complex issues and engage with PR, marketing, and content teams.

• 30%: Deliver front-line Customer Service and create educational content for members.

🧑‍💻 Profiles Doing This Job

• High Priority: Excellent spoken and written German and English skills.

• High Priority: Good understanding of content creation and community management principles.

• High Priority: Experience handling queries via social media platforms for at least 1 year.

📈 How This Role Will Look on Your CV

• Provided exceptional customer support via social media channels in a fast-paced environment.