✨ The Role in One Sentence

VisioLab is seeking a Technical Customer Success Specialist to enhance customer loyalty and satisfaction through technical support and process optimization.

📋 What You'll Likely Do

• 30%: Provide technical support to customers and serve as a liaison between them and internal teams.

• 30%: Monitor and report on product usage and performance for customers.

• 40%: Manage hardware using MDM systems and ensure quality through software testing and error analysis.

🧑‍💻 Profiles Doing This Job

• High Priority: Specialist training in systems integration or a related field.

• High Priority: Strong technical understanding and problem-solving skills.

• High Priority: Strong communication skills in German and English.

📈 How This Role Will Look on Your CV

• Provided technical customer success in a dynamic startup environment, contributing to process efficiency and customer satisfaction.