✨ The Role in One Sentence

We are seeking an After-Sales Manager to build and optimize after-sales processes, ensuring maximum customer satisfaction.

📋 What You'll Likely Do

• 40%: Manage customer relationships, serving as the primary point of contact and ensuring satisfaction.

• 30%: Optimize after-sales processes, including payment and transport, to enhance customer experience.

• 30%: Develop metrics and KPIs to improve internal operations and team performance in after-sales.

🧑‍💻 Profiles Doing This Job

• High Priority: Strong communication and analytical skills with a customer-first approach.

• High Priority: Experience in customer service or a related field.

• High Priority: Proficiency in German and English.

📈 How This Role Will Look on Your CV

• Developed and optimized after-sales processes, leading to increased customer satisfaction and team efficiency.