✨ The Role in One Sentence

Join trawa as a Customer Experience Associate, supporting customers in achieving CO2 neutrality and leveraging renewable energy.

📋 What You'll Likely Do

• 40%: Provide personal customer support to ensure long-term satisfaction and success with our products.

• 30%: Assist new customers with onboarding, coordinating the process and software implementation.

• 30%: Process customer inquiries, solve problems independently, and escalate issues to the Customer Success Manager.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in B2B customer support or analytical roles.

• High Priority: Excellent communication skills and a service-oriented approach.

• High Priority: Technical understanding and affinity for CRM systems.

📈 How This Role Will Look on Your CV

• Supported B2B customers in the renewable energy sector, enhancing their experience and satisfaction.