✨ The Role in One Sentence

We are looking for an Operations Manager (m/f/d) to take responsibility for a customer service project, overseeing operational and process-related aspects.

📋 What You'll Likely Do

• 40%: Project Management & Account Management: Act as the primary point of contact for clients and implement their requirements.

• 30%: Leadership & Coaching: Empower and coach remote customer care team leads to motivate their teams.

• 30%: Analytical Mindset: Analyze relevant KPIs and drive timely optimizations.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in project management and team leadership, ideally in a contact center environment.

• High Priority: Fluent German and comfortable communicating in English.

📈 How This Role Will Look on Your CV

• Managed a customer service project, leading team leads and freelancers to maximize customer satisfaction and sales performance.