✨ The Role in One Sentence

We are seeking an Operations Manager to oversee customer service projects, manage team leads, and drive process improvements in a hybrid work model.

📋 What You'll Likely Do

• 30%: Manage customer service projects, ensuring high-quality execution and client satisfaction.

• 30%: Lead and coach remote team leads to motivate their teams to peak performance.

• 40%: Analyze KPIs, identify areas for improvement, and drive timely optimizations.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in project management and team leadership, ideally in a contact center environment.

• High Priority: Fluent in German and comfortable communicating in English.

• High Priority: Strong analytical skills and a results-oriented mindset.

📈 How This Role Will Look on Your CV

• Successfully managed customer service projects, leading remote teams to achieve peak performance and improve KPIs.