✨ The Role in One Sentence

Yoummday is seeking an Operations Manager to oversee customer service projects and lead remote teams, ensuring high-quality execution and customer satisfaction.

📋 What You'll Likely Do

• 40%: Manage customer service projects, overseeing operational and process-related aspects.

• 30%: Lead and coach remote team leads to motivate their teams to peak performance.

• 30%: Analyze KPIs, identify areas for improvement, and drive timely optimizations.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in project management and team leadership, ideally in a contact center environment.

• High Priority: Fluent in German and comfortable communicating in English.

• High Priority: Strong analytical and stakeholder management skills.

📈 How This Role Will Look on Your CV

• Managed customer service projects and led remote teams to achieve high performance and customer satisfaction.