✨ The Role in One Sentence

Patronus is seeking a Customer Service Employee to provide excellent customer experience and support team leads with data-driven analysis and process improvements.

📋 What You'll Likely Do

• 40%: Resolve customer inquiries and ensure a first-class customer experience.

• 30%: Analyze customer feedback and support continuous improvement of processes.

• 30%: Identify optimization potentials in customer service and support scaling and automation.

🧑‍💻 Profiles Doing This Job

• High Priority: 2–5 years of experience in customer service.

• High Priority: Analytical mindset and ability to implement data-driven optimizations.

• High Priority: Excellent communication skills and empathy.

📈 How This Role Will Look on Your CV

• Improved customer service processes through data analysis and automation.