✨ The Role in One Sentence

Deeploi is seeking an IT Support Specialist to provide first-level support to customers, resolve issues, and ensure customer satisfaction.

📋 What You'll Likely Do

• 40%: Provide first-level support by taking calls and tickets, prioritizing them independently.

• 30%: Resolve underlying problems and escalate complex issues to level 2 experts.

• 30%: Maintain accurate tracking of customer interactions and issues in the ticket system.

🧑‍💻 Profiles Doing This Job

• High Priority: Training as an IT specialist for system administration or professional experience as an IT support employee.

• High Priority: Strong service mindset and customer-centered approach.

📈 How This Role Will Look on Your CV

• Provided first-level IT support in a fast-growing startup environment.