✨ The Role in One Sentence

As a Customer Success Manager, you will ensure customers understand and maximize the value of the product, driving strong, long-term customer relationships.

📋 What You'll Likely Do

• 40%: Lead onboarding for new customers, focusing on "Time to Value" to establish long-term relationships.

• 30%: Advise customers on using finway and implementing new features.

• 30%: Manage churn prevention, contract renewals, and upsells to achieve net retention goals.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in Customer Success or Support in a B2B-SaaS company.

• High Priority: Technical or business degree or comparable vocational training.

• High Priority: Excellent communication skills and solution-oriented approach.

📈 How This Role Will Look on Your CV

• Successfully managed customer onboarding and retention in a B2B SaaS startup.