Customer Service Representative / After-Sales

Küchenheld

Transforming kitchen design with advanced technology and exceptional service from planning to installation.

Transforming kitchen design with advanced technology and exceptional service from planning to installation.

Berlin

Chicago

• Entry-Level

• Hybrid

• Operations & Strategy

2025-08-26T00:02:11+00:00

2025-08-26T00:02:11+00:00

About Company
About Company
About Company

TL;DR

TL;DR
✨ The Role in One Sentence

We are looking for a Customer Service Representative to provide excellent customer service and after-sales support in Berlin.

📋 What You'll Likely Do
  • 40%: Handle customer inquiries and complaints via phone, email, and chat.

  • 30%: Provide after-sales support, including troubleshooting and resolving issues.

  • 30%: Maintain customer records and update information in the system.

🧑‍💻 Profiles Doing This Job
  • High Priority: Experience in customer service or a related field.

  • High Priority: Excellent communication and problem-solving skills.

  • High Priority: Ability to work independently and as part of a team.

📈 How This Role Will Look on Your CV
  • Provided exceptional customer service and after-sales support in a fast-paced environment.

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Küchenheld

21-100

FTE

Transforming kitchen design with advanced technology and exceptional service from planning to installation.

Küchenheld is a leading company in the kitchen design sector, merging cutting-edge technology with superior customer service. They specialize in providing a seamless experience from the initial planning stages to final assembly, ensuring that every kitchen is tailored to meet individual needs. With a focus on digitalization, Küchenheld aims to redefine how kitchens are created and experienced.

Funding

HQ City

Mainz

Revenue Model

B2C

Employee Count

21-100

Last Funding Round

09/2023

Stage

Late

Team Growth

-29%

YoY Website Traffic Growth

75%

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