✨ The Role in One Sentence

FLOWIT is seeking a dynamic Senior Customer Success Manager to help customers achieve their people development goals and contribute to the company's success.

📋 What You'll Likely Do

• 40%: Manage your own customer portfolio and build strong relationships with key stakeholders.

• 30%: Understand client goals and develop customized success plans, monitoring usage and driving product adoption.

• 30%: Collaborate with sales and product teams to drive customer satisfaction and identify upselling opportunities.

🧑‍💻 Profiles Doing This Job

• High Priority: 1+ years of experience in customer success, preferably in B2B SaaS.

• High Priority: Fluent in German and English with strong communication skills.

• High Priority: Strong organizational and project management skills.

📈 How This Role Will Look on Your CV

• Managed customer success in a high-growth startup environment, driving product adoption and customer satisfaction.