Customer Support Representative

Hepster

An innovative embedded insurance platform enhancing customer experiences and cross-selling opportunities for businesses.

An innovative embedded insurance platform enhancing customer experiences and cross-selling opportunities for businesses.

Rostock

Chicago

• Experienced

• On-Site

• Operations & Strategy

2025-04-29T00:01:54+00:00

2025-04-29T00:01:54+00:00

About Company
About Company
About Company

TL;DR

TL;DR
✨ The Role in One Sentence

hepster is looking for a Customer Support Representative to provide excellent service and support to customers regarding insurance products and services.

📋 What You'll Likely Do
  • 40%: Handle customer inquiries via phone and email, providing quick and competent support.

  • 30%: Advise customers on insurance products and services.

  • 30%: Maintain customer information and ensure data accuracy.

🧑‍💻 Profiles Doing This Job
  • High Priority: Completed commercial training or comparable qualification with call center experience.

  • High Priority: Excellent communication skills and customer orientation.

  • High Priority: Fluent in German, good English skills are desirable.

📈 How This Role Will Look on Your CV
  • Provided comprehensive customer support in the insurance industry, enhancing customer satisfaction and loyalty.

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Hepster

1-20

FTE

An innovative embedded insurance platform enhancing customer experiences and cross-selling opportunities for businesses.

Hepster is a leading embedded insurance platform that empowers businesses to offer seamless insurance solutions, enhancing customer experience and unlocking new cross-selling potentials. Founded in 2016, Hepster serves various industries with a strong focus on fintech and sports, providing flexible, marketplace-based insurance products that cater to the needs of both B2B clients and their customers.

Funding

€26.2M

HQ City

Rostock

Revenue Model

B2B

Employee Count

1-20

Last Funding Round

07/2023

Stage

Growth

Team Growth

10%

YoY Website Traffic Growth

-26%

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