✨ The Role in One Sentence

Tide is seeking a Senior Quality Assurance Analyst to ensure compliance and enhance sales performance across the UK, India, and Germany.

📋 What You'll Likely Do

• 30%: Conduct quality reviews of customer interactions and escalations to ensure alignment with company policies and regulatory standards.

• 30%: Identify potential risks and breaches, providing actionable solutions to mitigate regulatory or reputational issues.

• 20%: Deliver coaching sessions and actionable feedback to improve agent performance and address learning gaps.

🧑‍💻 Profiles Doing This Job

• High Priority: Minimum of 2+ years of experience in Quality Assurance or a related role.

• High Priority: Expertise in QA responsibilities with a solid understanding of risk, compliance, and sales within financial services.

• High Priority: Strong communication skills with the ability to present insights and recommendations to stakeholders.

📈 How This Role Will Look on Your CV

• Enhanced customer outcomes and reduced risks through quality assurance and compliance initiatives.