✨ The Role in One Sentence

We are seeking a Frontline Team Lead with German language skills to manage agents, improve processes, and ensure customer satisfaction.

📋 What You'll Likely Do

• 30%: Manage agents, assist with difficult cases, and provide guidance.

• 25%: Analyze data, spot patterns, and improve processes and work practices.

• 25%: Liaise between departments and coordinate across business areas.

🧑‍💻 Profiles Doing This Job

• High Priority: Fluent in German and English.

• High Priority: Experience in customer support and people management.

• High Priority: Proficiency in industry tools like Kustomer, GSuite, Jira, Looker.

📈 How This Role Will Look on Your CV

• Led a frontline team, improving customer support processes and satisfaction.