✨ The Role in One Sentence

Capmo is seeking a Customer Success Manager to build relationships with key clients and ensure they achieve their goals using our software.

📋 What You'll Likely Do

• 40%: Strengthen customer relationships and position yourself as a strategic partner.

• 30%: Develop success strategies and maximize customer success.

• 30%: Optimize the customer journey and contribute to the development of success playbooks.

🧑‍💻 Profiles Doing This Job

• High Priority: Several years of experience in B2B Customer Success, ideally from a SaaS environment.

• High Priority: Experience in managing Mid-Market or Enterprise accounts.

• High Priority: Excellent communication skills in both German and English.

📈 How This Role Will Look on Your CV

• Developed and executed customer success strategies leading to increased renewal rates and net revenue retention.