✨ The Role in One Sentence

Apaleo is seeking a Platform Customer Support (f/m/d)- French Speaking to deliver exceptional support experiences and ensure platform stability and performance for our users.

📋 What You'll Likely Do

• 40%: Act as the first line of support for platform-related issues from customers and internal teams.

• 30%: Troubleshoot and resolve incidents, bugs, and platform behavior questions across our APIs, integrations, and UI.

• 30%: Write and maintain clear, helpful documentation and contribute to our internal knowledge base and FAQs.

🧑‍💻 Profiles Doing This Job

• High Priority: Solid understanding of APIs, web platforms, SaaS products.

• High Priority: Excellent communication skills.

• High Priority: Fluent in French, English are a must, German is a plus.

📈 How This Role Will Look on Your CV

• Provided platform customer support in a fast-growing startup environment.