✨ The Role in One Sentence

mula. is seeking a Customer Success Manager to make new customers familiar with mula. and ensure a smooth customer journey.

📋 What You'll Likely Do

• 30%: Familiarize new customers with mula. and the customer journey.

• 30%: Monitor customer orders and ensure smooth processing from order to delivery.

• 40%: Handle customer inquiries, find suitable answers and solutions, and provide them.

🧑‍💻 Profiles Doing This Job

• High Priority: Fluent in German and English, both written and spoken.

• High Priority: First experience in customer service or a very customer-oriented environment.

• High Priority: Proactive and solution-oriented communication skills.

📈 How This Role Will Look on Your CV

• Improved customer success operations through proactive communication and problem-solving.