✨ The Role in One Sentence

Tide is looking for a Customer Support Associate to provide around-the-clock support and solve customer problems.

📋 What You'll Likely Do

• 60%: Lead direct communication with customers over chat and email, and over the phone.

• 20%: Deliver a 5-star customer experience based on pre-defined metrics.

• 20%: Help mentor new team members and support them with wisdom and experience.

🧑‍💻 Profiles Doing This Job

• High Priority: Comfortable talking to customers and experience liaising with member queries.

• High Priority: 1-4 years of experience as a customer support associate.

• High Priority: Excellent spoken and written English skills.

📈 How This Role Will Look on Your CV

• Provided exceptional customer support in a fast-growing fintech environment.