✨ The Role in One Sentence

Tide is looking for a Customer Support Specialist to provide first-class service to paid accounts members, managing and nurturing relationships to generate revenue and add value for SMEs.

📋 What You'll Likely Do

• 40%: Identify pain points and address member needs, optimizing the plan proposition.

• 30%: Build and maintain relationships with Plus/Pro members by providing first-rate service.

• 30%: Monitor existing usage and identify new opportunities based on customer feedback and industry trends.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience liaising with and responding to member queries.

• High Priority: Minimum 1.5 Years of experience in UK/USA voice process.

• High Priority: Very good verbal and written English.

📈 How This Role Will Look on Your CV

• Provided first-class customer support in a fast-growing FinTech environment.