✨ The Role in One Sentence

Customer Success Specialist to support the Account Management team in ensuring customer satisfaction and maximizing product adoption.

📋 What You'll Likely Do

• 30%: Develop customer profiles and action plans for key accounts, identifying needs and providing resources.

• 30%: Design and implement strategies to ensure customers achieve desired outcomes and increase solution adoption.

• 40%: Gather and analyze customer feedback, working with the Product Team to improve offerings and support Account Managers.

🧑‍💻 Profiles Doing This Job

• High Priority: 3+ years in Customer Success, ideally in SaaS.

• High Priority: Understanding of radiology workflows and healthcare sector.

• High Priority: Experience with CRM systems and Customer Success tools.

📈 How This Role Will Look on Your CV

• Ensured customer success and product adoption in a SaaS environment.