✨ The Role in One Sentence

Alpaca is seeking a Customer Success Manager to ensure customer satisfaction and drive successful outcomes for B2B partners in Europe.

📋 What You'll Likely Do

• 30%: Act as the primary contact for B2B customers, managing relationships from launch to renewal.

• 30%: Ensure customer satisfaction and retention, managing escalations and identifying risks.

• 40%: Drive adoption of Alpaca features, forecast growth, and represent the partner internally.

🧑‍💻 Profiles Doing This Job

• High Priority: 4-6 years of experience in a customer success role.

• High Priority: Understanding of SaaS and APIs.

• High Priority: Experience with B2B clients.

📈 How This Role Will Look on Your CV

• Managed customer relationships, drove product adoption, and ensured customer success in a B2B environment.