✨ The Role in One Sentence

Maven Clinic is seeking a Client Success Manager to lead a portfolio of employer clients and be the face of Maven for all client-related needs.

📋 What You'll Likely Do

• 30%: Maintain high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores.

• 30%: Consult clients on ways to better support their working parents based on Maven’s industry expertise and program resources.

• 40%: Manage client issues and escalations, collaborating with partner teams such as member support, operations, analytics, product, and sales as required.

🧑‍💻 Profiles Doing This Job

• High Priority: 3-5 years of experience in account management or client services role in digital health, healthcare company, channel partnerships, benefits or SaaS companies.

• High Priority: Strong interpersonal and verbal, written, and presentation skills.

📈 How This Role Will Look on Your CV

• Led a portfolio of employer clients, maintaining high client satisfaction and loyalty.