✨ The Role in One Sentence

We are looking for a Quality & Training Specialist (Customer Care) who is passionate about service and quality to strengthen our team.

📋 What You'll Likely Do

• 30%: Conduct monthly quality checks and share the results with colleagues and team leads.

• 30%: Develop and create targeted trainings/coachings to increase quality in Customer Care.

• 20%: Deliver ideas for projects to maintain and optimize quality standards.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in the Quality & Training area of a Customer Care team.

• High Priority: Very good comprehension skills to quickly oversee complex processes.

• High Priority: Empathic and approachable to colleagues.

📈 How This Role Will Look on Your CV

• Improved Customer Care quality through targeted training and quality checks.