✨ The Role in One Sentence

Tide is looking for a Customer Support Agent to help businesses across India Operations and provide around the clock support.

📋 What You'll Likely Do

• 60%: Attend to customer queries, comments, and concerns posted to the company's social media platform.

• 20%: Spot patterns and highlight areas that can be improved in the support experience.

• 20%: Mentor new team members and support them with wisdom and experience.

🧑‍💻 Profiles Doing This Job

• High Priority: Excellent spoken and written English skills.

• High Priority: 1-4 years of experience as a customer support associate.

• High Priority: Ability to use industry tools like Kustomer, Zendesk, GSuite, and Jira.

📈 How This Role Will Look on Your CV

• Provided customer support in a fast-growing fintech environment.