✨ The Role in One Sentence

We are seeking a Team Lead for Tech Support to guide our team in providing exceptional technical assistance within the AgTech sector.

📋 What You'll Likely Do

• 40%: Lead and mentor a team of tech support specialists, ensuring high-quality support services.

• 30%: Develop and implement support strategies to improve customer satisfaction and efficiency.

• 30%: Troubleshoot complex technical issues and escalate when necessary, maintaining clear communication with stakeholders.

🧑‍💻 Profiles Doing This Job

• High Priority: Proven experience in a tech support role, with leadership experience.

• High Priority: Strong technical troubleshooting skills and a customer-focused approach.

• High Priority: Excellent communication and team management abilities.

📈 How This Role Will Look on Your CV

• Led a tech support team in a high-growth AgTech startup, improving support efficiency and customer satisfaction.