✨ The Role in One Sentence

Predium is seeking a Senior Customer Success Manager to ensure an excellent customer experience and drive the sustainable success of Predium's clients.

📋 What You'll Likely Do

• 40%: Serve as the main point of contact for clients, identifying improvement and growth opportunities to enhance customer satisfaction and build long-term relationships.

• 30%: Develop and implement strategies that enable clients to optimally use Predium's products and achieve their business goals.

• 30%: Monitor product usage, analyze success, and provide targeted recommendations.

🧑‍💻 Profiles Doing This Job

• High Priority: 4+ years of experience in customer relationship management within a fast-growing B2B software company or consulting.

• High Priority: Strong communication skills and professionalism in dealing with customers.

• High Priority: Fluent in German and English.

📈 How This Role Will Look on Your CV

• Managed customer relationships and drove customer success in a B2B SaaS environment.