✨ The Role in One Sentence

Apaleo is seeking a Platform Technical Support (f/m/d)- French Speaking to deliver exceptional support experiences and ensure platform stability and performance for our users.

📋 What You'll Likely Do

• 40%: Act as the first line of support for platform-related issues from customers and internal teams.

• 30%: Troubleshoot and resolve incidents, bugs, and platform behavior questions across our APIs, integrations, and UI.

• 30%: Write and maintain clear, helpful documentation and contribute to our internal knowledge base and FAQs.

🧑‍💻 Profiles Doing This Job

• High Priority: 1+ years of experience in a technical support, platform operations, or similar roles.

• High Priority: Solid understanding of APIs, web platforms, SaaS products, and basic cloud infrastructure concepts.

• High Priority: Fluent in French and English.

📈 How This Role Will Look on Your CV

• Provided technical support for a platform, resolving issues and improving documentation.