✨ The Role in One Sentence

Machine26 GmbH is looking for a Customer Support / Back Office Employee to provide comprehensive customer care and proactively shape processes.

📋 What You'll Likely Do

• 40%: Provide direct customer support via phone, email, or chat, addressing inquiries and resolving issues.

• 30%: Manage the entire mediation process, ensuring smooth communication between internal departments and customers.

• 30%: Ensure customer satisfaction and build long-term, trusting customer relationships.

🧑‍💻 Profiles Doing This Job

• High Priority: Completed studies or vocational training in a commercial area.

• High Priority: Experience in a comparable position.

• High Priority: Excellent communication and teamwork skills.

📈 How This Role Will Look on Your CV

• Managed customer interactions and optimized service quality in a dynamic startup environment.