✨ The Role in One Sentence

Alpaca is seeking a Customer Success Manager to ensure customer satisfaction and drive successful outcomes for B2B partners globally.

📋 What You'll Likely Do

• 30%: Act as the primary contact for B2B customers, managing relationships from launch to renewal.

• 30%: Ensure customer satisfaction and retention, managing escalations with empathy.

• 40%: Drive adoption of Alpaca features, identify best practices, and represent the partner internally.

🧑‍💻 Profiles Doing This Job

• High Priority: 4-6 years of experience in a customer success role.

• High Priority: Understanding of SaaS and APIs.

• High Priority: Experience managing customer relationships across various-sized companies.

📈 How This Role Will Look on Your CV

• Managed customer relationships in a fast-paced, high-growth environment.