✨ The Role in One Sentence

Hypatos is seeking a Customer Success Manager to drive value for customers by ensuring their satisfaction, retention, and success.

📋 What You'll Likely Do

• 30%: Build and nurture strong relationships with clients, acting as their primary point of contact.

• 30%: Design and implement tailored success plans to drive client adoption, expansion, and retention.

• 20%: Monitor customer health and engagement metrics, taking proactive steps to mitigate any potential risks.

🧑‍💻 Profiles Doing This Job

• High Priority: 3-4 years of experience in a CSM or CSM Ops role, with a focus on SaaS products.

• High Priority: Proven track record of creating and implementing customer success processes and strategies.

• High Priority: Exceptional communication and presentation skills.

📈 How This Role Will Look on Your CV

• Elevated customer success through strategic initiatives and lasting relationships.