✨ The Role in One Sentence

Solsten is seeking a Senior Customer Success Manager to be the trusted advisor for gaming customers, driving adoption and value realization of the platform.

📋 What You'll Likely Do

• 40%: Drive successful adoption, onboarding, and value add for gaming clients.

• 30%: Form strategic relationships with key stakeholders to develop strategic roadmaps.

• 30%: Continuously improve the Customer Success process to ensure an exceptional customer experience.

🧑‍💻 Profiles Doing This Job

• High Priority: 4+ years of customer-facing experience in Gaming and SaaS companies.

• High Priority: Experience navigating customer organizational structures and defining success criteria.

• High Priority: Passion for games, game UX, psychology, and player-centered experiences.

📈 How This Role Will Look on Your CV

• Drove customer success and value realization for gaming clients in a fast-growing SaaS company.