✨ The Role in One Sentence

anvajo GmbH is seeking a Support & Complaint Manager to provide expert advice, manage customer complaints, and offer technical support for testing services and equipment.

📋 What You'll Likely Do

• 30%: Provide expert advice and technical support to customers on testing services and equipment.

• 30%: Lead investigations into customer complaints, identify root causes, and implement corrective actions.

• 40%: Build an in-depth understanding of the company’s fluidlab technology and its applications.

🧑‍💻 Profiles Doing This Job

• High Priority: Bachelor's degree in Biosciences, Biochemistry, Cell Biology, Biotechnology, or a related field.

• High Priority: Knowledge in microscopy and cell analysis or experience in Life Science or In-vitro Diagnostics industry.

• High Priority: Fluency in German and English.

📈 How This Role Will Look on Your CV

• Provided expert customer support and complaint management in a dynamic life science environment.