Support & Complaint Manager

Anvajo

Innovative liquid analysis solutions from Dresden

Innovative liquid analysis solutions from Dresden

Dresden

Chicago

• Mid-Level

• On-Site

• Operations & Strategy

2025-08-22T00:01:52+00:00

2025-08-22T00:01:52+00:00

About Company
About Company
About Company

TL;DR

TL;DR
✨ The Role in One Sentence

anvajo GmbH is seeking a Support & Complaint Manager to provide expert advice, manage customer complaints, and offer technical support for testing services and equipment.

📋 What You'll Likely Do
  • 30%: Provide expert advice and technical support to customers on testing services and equipment.

  • 30%: Lead investigations into customer complaints, identify root causes, and implement corrective actions.

  • 40%: Build an in-depth understanding of the company’s fluidlab technology and its applications.

🧑‍💻 Profiles Doing This Job
  • High Priority: Bachelor's degree in Biosciences, Biochemistry, Cell Biology, Biotechnology, or a related field.

  • High Priority: Knowledge in microscopy and cell analysis or experience in Life Science or In-vitro Diagnostics industry.

  • High Priority: Fluency in German and English.

📈 How This Role Will Look on Your CV
  • Provided expert customer support and complaint management in a dynamic life science environment.

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Anvajo

21-100

FTE

Innovative liquid analysis solutions from Dresden

Anvajo is a forward-thinking technology firm based in Dresden, specializing in the development, manufacturing, and sale of advanced solutions for liquid analysis. The company focuses on creating innovative products aimed at improving testing processes in various industries, particularly in health and biotechnology.

Funding

€17.7M

HQ City

Dresden

Revenue Model

B2B

Employee Count

21-100

Last Funding Round

10/2022

Stage

Growth

Team Growth

-25%

YoY Website Traffic Growth

-42%

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