✨ The Role in One Sentence

Patronus is seeking an Operations Manager for Customer Service to enhance customer experience through data-driven analysis and process improvements.

📋 What You'll Likely Do

• 30%: Analyze customer feedback and inquiries to drive process improvements.

• 30%: Collaborate with Operations and Sales teams to ensure efficient customer requirement implementation.

• 40%: Identify optimization potentials in customer service and support scaling and automation.

🧑‍💻 Profiles Doing This Job

• High Priority: 2-5 years of experience in customer service.

• High Priority: Analytical mindset with the ability to identify and implement data-driven optimization potentials.

• High Priority: Excellent communication skills and empathy.

📈 How This Role Will Look on Your CV

• Managed customer service operations, driving improvements through data analysis and process optimization.