✨ The Role in One Sentence

Sirius Music Communications GmbH is looking for a Customer Care Associate to support customers via email, phone, and WhatsApp and improve customer loyalty.

📋 What You'll Likely Do

• 40%: Support customers via email, phone, and WhatsApp.

• 30%: Process customer inquiries regarding lesson packages, terms, cancellations, teacher changes, and technical issues.

• 30%: Implement measures to increase customer loyalty and analyze existing processes.

🧑‍💻 Profiles Doing This Job

• High Priority: Empathetic with strong communication skills.

• High Priority: Experience in service/customer-oriented work.

• High Priority: Fluent in German (C2 level).

📈 How This Role Will Look on Your CV

• Improved customer loyalty through effective support and process optimization.