✨ The Role in One Sentence

Sirius Music Communications GmbH is seeking a Customer Retention Employee to manage a customer base and ensure smooth operations for music lessons.

📋 What You'll Likely Do

• 60%: Manage a fixed customer base of students and teachers, primarily via email and occasionally by phone.

• 20%: Coordinate all topics related to lesson packages, durations, teacher changes, and technical questions.

• 20%: Analyze processes, contribute ideas, and proactively implement optimizations for customer retention.

🧑‍💻 Profiles Doing This Job

• High Priority: Empathy and a love for interacting with people.

• High Priority: Experience in customer service or account management.

• High Priority: Native-level German proficiency (or C2).

📈 How This Role Will Look on Your CV

• Managed customer relationships and ensured customer retention in a fast-paced startup environment.