✨ The Role in One Sentence

IONITY is seeking a Senior Charging Experience Manager to lead the creation of seamless and premium charging experiences for EV drivers across Europe.

📋 What You'll Likely Do

• 30%: Design the digital customer journey, identifying key engagement moments and managing related programs.

• 30%: Elevate the on-site charging experience, defining physical aspects and collaborating on innovative amenities.

• 40%: Turn insights into impact by managing feedback loops and presenting actionable insights to leadership.

🧑‍💻 Profiles Doing This Job

• High Priority: 5+ years in EV charging or mobility, ideally with CPO/MSP experience.

• High Priority: Proven track record in customer experience strategy and implementation.

• High Priority: Strong analytical and project management skills.

📈 How This Role Will Look on Your CV

• Led the design and implementation of customer experience strategies within the EV charging sector.