✨ The Role in One Sentence

buycycle is seeking a Customer Support Manager to ensure a smooth buying and selling experience for customers in the German market.

📋 What You'll Likely Do

• 40%: Handle customer inquiries via email and phone.

• 30%: Resolve complex situations to ensure a positive customer experience.

• 30%: Coordinate with logistics partners for smooth shipping of bicycles.

🧑‍💻 Profiles Doing This Job

• High Priority: Fluent in German and proficient in English.

• High Priority: Experience in customer support.

• High Priority: Independent, proactive, and solution-oriented.

📈 How This Role Will Look on Your CV

• Managed customer support in a fast-growing marketplace for used bicycles.