✨ The Role in One Sentence

Join Carbmee as a Customer Operations Intern to enhance customer communication and optimize platform usage through data analysis and process improvements.

📋 What You'll Likely Do

• 30%: Analyze customer interactions to identify inefficiencies and recommend strategic improvements.

• 30%: Set up and improve chatbot workflows in Intercom for efficient customer support.

• 40%: Collect, review, and organize customer feedback and support data for accuracy and insights.

🧑‍💻 Profiles Doing This Job

• High Priority: Enrolled in a German university in Business Administration, Data Science, or related field.

• High Priority: Experience or strong interest in consulting, customer operations, or data management.

📈 How This Role Will Look on Your CV

• Improved customer support efficiency through automation and data-driven insights.