✨ The Role in One Sentence

We are looking for a Customer Experience Manager to tailor our communication, service, and products to the needs of our customers.

📋 What You'll Likely Do

• 30%: Manage the entire operational area, including ticket tools and returns management.

• 30%: Support customers via email, WhatsApp, and social media, finding solutions for complex issues.

• 20%: Develop and optimize processes and tools to delight customers across Europe.

🧑‍💻 Profiles Doing This Job

• High Priority: Bachelor's degree in Communications, Linguistics, or Economics.

• High Priority: 1-3 years of experience in Customer Experience or Customer Care.

• High Priority: Excellent German and English skills.

📈 How This Role Will Look on Your CV

• Managed customer experience in a fast-growing startup environment.