✨ The Role in One Sentence

happybrush is seeking a Customer Experience Manager to lead the operational area, manage customer interactions, and optimize processes for customer satisfaction.

📋 What You'll Likely Do

• 30%: Manage the entire operational area including ticket tools and returns management.

• 30%: Support customers via email, WhatsApp, and social media, finding solutions for complex issues.

• 20%: Develop and optimize processes and tools to enhance customer experience across Europe.

🧑‍💻 Profiles Doing This Job

• High Priority: 1-3 years of experience in Customer Experience, Customer Care, or Customer Service.

• High Priority: Strong customer orientation and problem-solving skills.

• High Priority: Excellent German and English skills.

📈 How This Role Will Look on Your CV

• Managed customer experience operations in a high-growth environment, improving customer satisfaction and loyalty.