✨ The Role in One Sentence

Sirius Music Communications GmbH is looking for a Customer Retention Employee to manage a customer base and ensure customer satisfaction.

📋 What You'll Likely Do

• 70%: Manage and support a fixed customer base of students and teachers, primarily via email and occasionally by phone.

• 30%: Coordinate all topics related to lesson packages, terms, teacher changes, and technical questions.

🧑‍💻 Profiles Doing This Job

• High Priority: Empathy and a love for interacting with people.

• High Priority: Experience in customer service or account management.

• High Priority: Native-level German skills (or C2).

📈 How This Role Will Look on Your CV

• Managed customer relationships and ensured customer satisfaction in a fast-paced startup environment.