✨ The Role in One Sentence

Kranus Health is seeking a Patient Success & Care Manager to provide empathetic support and guidance to patients throughout their therapy journey.

📋 What You'll Likely Do

• 40%: Provide empathetic support to patients via phone, email, or chat, addressing their concerns and questions.

• 30%: Identify and resolve technical or content-related challenges in the therapy app, ensuring a smooth user experience.

• 30%: Collect patient feedback to improve services and processes, contributing to a patient-friendly therapy environment.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in customer service or patient support.

• High Priority: Strong empathy and a patient-centric approach.

• High Priority: Excellent communication skills in German and English.

📈 How This Role Will Look on Your CV

• Managed patient support in a digital health environment, improving patient therapy experiences.