✨ The Role in One Sentence

Enterprise Bot is seeking a Voice Engineer to lead the integration of voice bot services with CCaaS platforms, designing and deploying scalable voice solutions.

📋 What You'll Likely Do

• 40%: Architect, design, and implement integrations between voice bot services and CCaaS platforms.

• 30%: Optimize voice routing, IVR, and call handling features to improve system performance and user experience.

• 30%: Provide ongoing support and maintenance for integrated voice solutions, ensuring high availability and performance.

🧑‍💻 Profiles Doing This Job

• High Priority: Strong background in voice engineering, including experience with telephony systems (SIP, IVR, VoIP).

• High Priority: Proven experience integrating voice services with CCaaS platforms (e.g., Genesys, NICE, CISCO, Talkdesk etc.).

• High Priority: Proficiency in programming languages such as Node.js.

📈 How This Role Will Look on Your CV

• Led the integration of advanced voice bot services with industry-leading CCaaS platforms.