✨ The Role in One Sentence

MILES Mobility is looking for a Customer Care Specialist to support customers with issues related to fees, invoices, and fraud, ensuring the best possible service.

📋 What You'll Likely Do

• 40%: Assist customers with issues related to fines, fraud, and payment inquiries.

• 30%: Conduct extensive research using driving data, invoices, and other indicators.

• 30%: Manage written communication with customers, authorities, and external service providers.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in a commercial field or relevant education/studies.

• High Priority: Excellent communication skills and customer service orientation.

• High Priority: Proficiency in German at a native speaker level and business fluent English skills.

📈 How This Role Will Look on Your CV

• Provided comprehensive customer support in a fast-paced mobility company.