✨ The Role in One Sentence

Carbmee is seeking a Customer Operations Intern to improve customer communication and support the Customer Experience Team.

📋 What You'll Likely Do

• 30%: Analyze customer interactions and recommend improvements to enhance support quality and operational efficiency.

• 30%: Set up and improve chatbot workflows to handle common customer questions automatically.

• 40%: Collect, review, and organize customer feedback and support data to improve customer insights.

🧑‍💻 Profiles Doing This Job

• High Priority: Enrolled in a German university with a focus on Business Administration, Data Science, or related field.

• High Priority: Experience or strong interest in consulting, customer operations, or data management.

📈 How This Role Will Look on Your CV

• Improved customer support processes through data analysis and automation.