✨ The Role in One Sentence

honeysales is seeking a Senior Client Success Manager to drive client renewals, retention, and satisfaction through strategic partnerships and proactive risk management.

📋 What You'll Likely Do

• 30%: Serve as the primary trusted advisor, establishing strategic partnerships with clients and providing proactive consultation.

• 30%: Drive feature adoption and business value by crafting and executing strategic Success Plans tailored to client goals.

• 20%: Utilize data-driven insights to monitor product usage, identify opportunities/risks, and proactively address challenges.

🧑‍💻 Profiles Doing This Job

• High Priority: 3-5 years of experience in Customer Success, Account Management, or Project Management, ideally within SaaS.

• High Priority: Strong understanding of SaaS, APIs, and Sales Tech.

• High Priority: Exceptional communication and relationship-building skills.

📈 How This Role Will Look on Your CV

• Successfully managed client relationships, driving renewals and expansion in a SaaS environment.