✨ The Role in One Sentence

Grape is seeking a Customer Success Manager to guide B2B clients to success with their SaaS solution, ensuring smooth onboarding and platform optimization.

📋 What You'll Likely Do

• 40%: Guide B2B clients on their journey to success with our SaaS solution, ensuring smooth onboarding.

• 30%: Conduct training sessions and serve as the main point of contact to help clients maximize the platform's potential.

• 30%: Collaborate with internal teams to optimize customer experience, strengthen engagement, and identify new opportunities.

🧑‍💻 Profiles Doing This Job

• High Priority: Minimum 1 year of professional experience.

• High Priority: Experience in Customer Success Management, especially in cloud software for B2B clients.

• High Priority: Excellent German and English skills.

📈 How This Role Will Look on Your CV

• Successfully guided B2B clients to achieve their goals using a SaaS platform.